RoamRelax help center
What can we help you solve?
Choose a topic for practical guidance on monthly stays, property listings, account access, and safer direct connections.
For travelers
Searching, housing requests, saved homes, contacting hosts, and preparing for move-in.
View help →For property owners
Listing setup, photos, pricing, availability, leads, and responsible hosting.
View help →Trust & safety
Verification, fraud warning signs, safe payments, written agreements, and reporting concerns.
View help →Accounts & privacy
Login, profile settings, communication preferences, data requests, and account security.
View help →Trust & safety essentials
Slow down when money or identity is involved.
Verify the person and property. Ask for a live walkthrough and independently check ownership or management authority.
Use a written agreement. Read the full lease and make sure names, address, dates, costs, cancellation, and deposits match.
Keep payments traceable. Never mail cash or use gift cards or instant wire services. Pause if someone creates artificial urgency.